Contact information

CONTACT INFORMATION

We’re here to help.

If you have any questions about your order, products, delivery, returns or refunds, please contact the Ettimus Loond Customer Support Team.

CUSTOMER SUPPORT

Ettimus Loond
Website: EttimusLoond.store
Email: costumer@EttimusLoond.store

CUSTOMER SERVICE HOURS

Monday – Friday: 9:00 am – 6:00 pm
Saturday: 10:00 am – 2:00 pm
Sunday & UK Bank Holidays: Closed

Time zone: UK time (GMT/BST, as applicable)

ORDER ENQUIRIES

For questions regarding an existing order, please include:

  • Your full name;

  • Your order number;

  • The email address used to place the order; and

  • A brief description of your enquiry.

Providing this information will help us locate your order and assist you more efficiently.

SHIPPING & DELIVERY

For enquiries regarding shipping, tracking, delayed deliveries or delivery issues, please contact:

costumer@EttimusLoond.store

Please include your order number whenever possible.

RETURNS & REFUNDS

For return, cancellation or refund requests, please contact us before sending your item back:

costumer@EttimusLoond.store

We will provide the relevant return instructions.

Please also review our Return & Refund Policy for information about your cancellation rights, return periods and statutory consumer rights.

DAMAGED, FAULTY OR INCORRECT ITEMS

If you receive an item that is damaged, faulty or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number and a description of the issue. Photographs may also help us investigate the matter more quickly where appropriate.

Nothing in this process affects your statutory rights under UK consumer law.

RESPONSE TIMES

We aim to respond to customer enquiries as soon as reasonably possible during our customer service hours.

Response times may be longer during weekends, UK bank holidays and periods of unusually high demand.

IMPORTANT

Please ensure that you contact us using the email address above and include accurate order information.

Ettimus Loond will never ask you to provide your full payment card number, card security code (CVV/CVC) or account password by email.

CONTACT DETAILS

Ettimus Loond
Online Store: EttimusLoond.store
Customer Support: costumer@EttimusLoond.store
Market: United Kingdom

We value clear and reliable customer service and will make reasonable efforts to assist with any questions concerning your purchase.

Your statutory consumer rights are not affected.