Shipping policy
SHIPPING POLICY
Last updated: 12 August 2026
At Ettimus Loond, we aim to provide a reliable and straightforward delivery experience. This Shipping Policy explains our available delivery methods, estimated delivery times and other important information relating to the shipment of orders placed through EttimusLoond.store.
1. SHIPPING OPTIONS
We currently offer the following delivery options:
Express Shipping — Paid
Estimated delivery time: 5–8 business days
Express Shipping is a paid delivery option. The applicable shipping charge will be clearly displayed at checkout before you place your order.
Standard Shipping — FREE
Estimated delivery time: 5–12 business days
Standard Shipping is provided free of charge.
There is no delivery charge for orders using our Free Standard Shipping option.
2. BUSINESS DAYS
Business days are Monday to Friday, excluding UK bank and public holidays.
Weekends and public holidays are not normally counted when calculating estimated delivery times.
3. ORDER PROCESSING
Orders may require processing before dispatch.
Once your order has been prepared and dispatched, you may receive a shipping confirmation email containing available tracking information.
Any applicable processing and delivery information will be communicated as clearly as reasonably possible.
4. DELIVERY ESTIMATES
Our delivery options are:
Express Shipping: 5–8 business days
Standard Shipping: 5–12 business days
Delivery times are estimates unless we have expressly agreed a specific guaranteed delivery date with you.
Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier disruption, severe weather, customs procedures, public holidays or other significant logistical disruption.
Nothing in this policy limits your statutory rights concerning late or failed delivery.
5. SHIPPING COSTS
Standard Shipping: FREE
Express Shipping: PAID
The exact Express Shipping charge applicable to your order will be displayed during checkout before you complete your purchase.
We will not add undisclosed mandatory delivery charges after your order has been submitted.
6. ORDER TRACKING
Where tracking is available, tracking details will normally be provided after your order has been dispatched.
Please allow reasonable time for tracking information to become active after receiving your dispatch confirmation.
7. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your:
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Full name;
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House or building number;
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Street;
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Town or city;
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Postcode; and
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Country
before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at:
We will attempt to assist where reasonably possible, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
8. FAILED DELIVERY
If delivery cannot be completed, the carrier may attempt another delivery, leave instructions or make the parcel available for collection, depending on the delivery service used.
Customers should follow any instructions provided by the carrier.
If your parcel is returned to us following an unsuccessful delivery, please contact us so that we can determine the appropriate next steps.
9. LOST ORDERS
If your order has not arrived within the expected delivery period, please contact us at:
Include your name and order number so that we can investigate the shipment.
Where we are legally responsible for goods lost before delivery, we will provide the remedy required under applicable UK consumer law.
10. DAMAGED PARCELS
If your order arrives damaged, please contact us as soon as reasonably possible.
Where possible, please provide:
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Your order number;
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A description of the problem;
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Photographs of the product; and
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Photographs of the external packaging.
Photographs may assist us in investigating the issue but do not remove or restrict your statutory consumer rights.
11. WRONG ITEM RECEIVED
If you receive an incorrect item, please contact:
We will provide appropriate instructions and resolve the matter in accordance with applicable consumer law.
You will not be required to bear return costs for an incorrect product where doing so would conflict with your statutory rights.
12. RISK DURING DELIVERY
Where we arrange delivery, the goods generally remain at our risk until they come into your physical possession or the possession of a person identified by you to receive them, subject to applicable law.
This means that your statutory rights are not removed merely because a third-party carrier is used to deliver your order.
13. DELIVERY DELAYS
If delivery is delayed, we will handle the matter in accordance with applicable UK consumer law.
Where delivery by a particular date is essential and this has been agreed or is clear from the circumstances, you may have additional rights if we fail to deliver on time.
Nothing in this Shipping Policy restricts any statutory remedy available to you for late delivery.
14. 30-DAY DELIVERY RULE
Unless a different delivery period has been agreed with you, applicable UK consumer law generally requires goods to be delivered without undue delay and no later than 30 days after the contract is entered into.
Our advertised delivery estimates of 5–8 business days for Express Shipping and 5–12 business days for Standard Shipping are intended to operate within this framework.
15. CANCELLATION AND REFUNDS
Your rights to cancel an online order and receive a refund are explained in our Return & Refund Policy.
For qualifying online purchases, consumers generally have a statutory 14-day cancellation period, subject to applicable exceptions.
Where you validly cancel an order, any refund of delivery charges will be handled in accordance with UK consumer law.
Where legally required, the refundable delivery amount is generally limited to the cost of our least expensive standard delivery method.
As our Standard Shipping option is free, any additional amount paid specifically for Express Shipping may not be refundable where the law only requires reimbursement equivalent to standard delivery.
16. CUSTOMS AND INTERNATIONAL ORDERS
Where international shipping is made available, orders crossing international borders may be subject to customs procedures, import taxes, duties or other charges imposed by the destination country.
Where such charges may apply, relevant information will be provided to customers as required by applicable law.
International delivery availability may vary by destination.
17. UK CONSUMER RIGHTS
Nothing in this Shipping Policy excludes, limits or restricts your statutory rights.
This policy is intended to operate consistently with applicable United Kingdom consumer legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.
If any provision of this policy conflicts with a mandatory consumer right, the applicable statutory right will prevail.
18. CONTACT US
If you have any questions regarding shipping, delivery or tracking, please contact:
Ettimus Loond
Website: EttimusLoond.store
Email: costumer@EttimusLoond.store
When contacting us about an existing order, please include your order number whenever possible.
Your statutory rights are not affected.