Terms of service

TERMS OF SERVICE

Last updated: 12 August 2026

Welcome to Ettimus Loond.

These Terms of Service ("Terms") govern your use of EttimusLoond.store (the "Website") and your purchase of products from us.

Please read these Terms carefully before using our Website or placing an order.

By using our Website or purchasing products from us, you agree to be bound by these Terms, subject always to your statutory rights under applicable United Kingdom law.

Nothing in these Terms excludes, restricts or affects any rights that cannot lawfully be excluded or restricted.

1. ABOUT US

This Website is operated by Ettimus Loond.

Website: EttimusLoond.store
Email: costumer@EttimusLoond.store

Throughout these Terms, the words "we", "us" and "our" refer to Ettimus Loond.

The words "you" and "your" refer to the person accessing our Website or purchasing products from us.

2. SCOPE OF THESE TERMS

These Terms apply to your use of our Website and to contracts formed between you and us for products purchased through our Website.

Additional policies may also apply, including our:

  • Return & Refund Policy;

  • Shipping Policy;

  • Privacy Policy; and

  • Any other policies or notices displayed on the Website.

Where mandatory consumer law gives you rights that differ from these Terms, the applicable mandatory legal rights will prevail.

3. ELIGIBILITY TO PURCHASE

By placing an order through our Website, you confirm that:

  • You are legally capable of entering into a binding contract;

  • The information you provide is accurate and complete;

  • You are authorised to use the payment method selected; and

  • You are purchasing products for lawful purposes.

If you are under 18, you should only use the Website and make purchases with the involvement of a parent or legal guardian where required.

4. PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, photographs, measurements, colours, specifications and other information displayed on our Website are accurate.

However, the appearance of colours may vary depending on your device, monitor settings, lighting and display technology.

Product photographs are intended to represent the relevant products as accurately as reasonably possible.

Minor variations that do not materially alter the nature or quality of a product may occur.

Nothing in this section limits your statutory rights where goods are not as described, are not of satisfactory quality or are not fit for purpose.

5. PRODUCT AVAILABILITY

All products are subject to availability.

Adding an item to your basket does not reserve that product.

In rare circumstances, an item may become unavailable after an order has been submitted.

If we cannot supply a product you ordered, we will inform you and, where payment has already been taken, provide the appropriate refund.

We will not substitute a materially different product without your agreement.

6. PRICES

Prices displayed on our Website will be shown in the currency applicable to the relevant storefront.

For customers purchasing through our United Kingdom storefront, prices will ordinarily be displayed in pounds sterling (£ GBP).

The total price payable will be made clear during checkout before you place your order.

Where applicable, taxes and other mandatory charges will be included or disclosed in accordance with applicable law.

We will not intentionally conceal mandatory charges or add optional charges without the consent required by law.

7. PRICING ERRORS

We take reasonable care to ensure prices are accurate.

However, errors may occasionally occur.

If we discover an obvious pricing error before accepting or fulfilling your order, we may contact you and give you the opportunity to purchase the product at the correct price or cancel the affected order.

Where an order is cancelled because of an error, any payment collected for the affected product will be refunded.

Nothing in this section permits us to engage in misleading pricing practices or otherwise overrides your statutory rights.

8. PROMOTIONS AND DISCOUNTS

From time to time, we may offer promotional prices, discount codes, bundles or other special offers.

Any additional conditions applying to a promotion will be clearly communicated where relevant.

Unless otherwise stated:

  • Discount codes have no cash value;

  • Discounts cannot normally be applied retrospectively;

  • Promotions may be subject to availability; and

  • Multiple promotional codes may not be combined.

Any promotional terms will be applied fairly and will not restrict your statutory consumer rights.

9. PLACING AN ORDER

You can place an order by selecting products, adding them to your basket and completing the checkout process.

Before submitting your order, you will have an opportunity to review the information provided and correct relevant errors.

You are responsible for checking your:

  • Products;

  • Sizes;

  • Quantities;

  • Delivery address;

  • Contact information; and

  • Payment information

before submitting your order.

The checkout process will make clear when placing the order creates an obligation to pay.

10. ORDER CONFIRMATION

After you submit an order, we will provide an electronic acknowledgement or confirmation.

An automated acknowledgement that we have received your order does not necessarily mean that we have accepted it where the circumstances and wording of that communication make this clear.

A binding sales contract will be formed at the point indicated in our checkout or order-confirmation process, subject to applicable law.

You should retain your order confirmation and these Terms for your records.

11. RIGHT TO REFUSE OR CANCEL AN ORDER

We may refuse or cancel an order where there is a legitimate reason to do so, including where:

  • A product is unavailable;

  • We cannot authorise your payment;

  • We reasonably suspect fraud or unlawful activity;

  • There is an obvious pricing or product-information error;

  • Delivery to the requested destination is unavailable; or

  • Accepting the order would require us to breach applicable law.

We will not exercise this right arbitrarily or in a manner that would constitute an unfair commercial practice.

If we cancel an order after receiving payment, we will refund the applicable amount.

12. PAYMENT

You must pay for your order using one of the payment methods made available during checkout.

Payment methods may vary depending on location, currency and payment provider.

By submitting payment information, you confirm that you are authorised to use the relevant payment method.

Payment transactions may be processed by third-party payment service providers.

We do not guarantee that every payment method will always remain available.

13. PAYMENT SECURITY

We take reasonable measures to protect transactions made through our Website.

Payment information may be handled directly by authorised third-party payment processors rather than stored directly by us.

You remain responsible for keeping your own account credentials and payment information secure.

If you believe an unauthorised transaction has occurred, you should contact your payment provider and us promptly.

14. DELIVERY

Delivery options, estimated delivery periods and applicable delivery charges will be displayed on our Website or during checkout.

Our currently advertised delivery options may include:

Express Shipping: approximately 5–8 business days — paid shipping.

Standard Shipping: approximately 5–12 business days — free where offered.

The delivery option applicable to your order will be shown before your purchase is completed.

15. DELIVERY TIMES

We will take reasonable steps to deliver your order within the period agreed with you.

Where no different delivery period has been agreed, applicable UK consumer law may require goods to be delivered without undue delay and normally within 30 days after the contract is entered into.

Delivery estimates may be affected by circumstances reasonably outside our control.

Your statutory rights relating to late or failed delivery remain unaffected.

16. DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address.

Please check your address carefully before submitting your order.

If you discover an error after placing your order, contact us as soon as possible at:

costumer@EttimusLoond.store

We cannot guarantee that an address can be changed after an order has entered processing or dispatch.

Nothing in this provision limits our responsibilities where a delivery problem was caused by us or a carrier acting on our behalf.

17. RISK IN THE GOODS

Responsibility for accidental loss or damage to goods will pass to you when the goods are delivered into your physical possession, or into the possession of a person identified by you to receive them, subject to applicable law.

Where we arrange the carrier, we remain responsible for the goods during transportation to the extent required by law.

18. OWNERSHIP OF GOODS

Legal ownership of products may remain with us until we have received full payment for them.

This does not affect the rules governing when risk passes to you.

19. YOUR RIGHT TO CANCEL

Consumers purchasing products online may have a statutory right to cancel qualifying contracts without giving a reason.

For most qualifying goods purchased online, the cancellation period is generally 14 days after receiving the goods.

After notifying us of a valid cancellation, you will normally have a further 14 days to return the goods, subject to applicable law.

Full details are provided in our Return & Refund Policy.

20. RETURNS AND REFUNDS

Returns, cancellations and refunds are governed by our Return & Refund Policy and applicable consumer law.

Nothing in these Terms or our Return & Refund Policy affects your statutory rights.

Where there is a conflict between a voluntary store policy and a mandatory consumer right, the mandatory legal right will prevail.

21. FAULTY OR NON-CONFORMING PRODUCTS

Products supplied by us must comply with applicable UK consumer law.

Where legally required, products must be:

  • Of satisfactory quality;

  • Fit for purpose; and

  • As described.

If goods do not conform to the contract, you may have rights to reject the goods, obtain a refund, request a repair or replacement, or obtain a price reduction, depending on the circumstances.

Nothing in these Terms excludes those rights.

22. 30-DAY RIGHT TO REJECT FAULTY GOODS

Under the Consumer Rights Act 2015, consumers may generally have a short-term right to reject non-conforming goods within 30 days, subject to the requirements of the legislation.

Additional remedies may remain available after this period.

Our policies do not replace or restrict these statutory remedies.

23. PERSONAL USE

Products sold through our consumer storefront are intended primarily for personal use.

You must not use our Website or products for an unlawful purpose.

If you wish to make substantial commercial or wholesale purchases, please contact us before placing the order.

24. WEBSITE ACCOUNTS

Where our Website allows customer accounts, you are responsible for:

  • Providing accurate account information;

  • Maintaining the confidentiality of your password;

  • Taking reasonable steps to prevent unauthorised access; and

  • Informing us if you reasonably believe your account has been compromised.

We may suspend access where reasonably necessary to protect you, us or other users from suspected fraud, security threats or unlawful activity.

25. ACCEPTABLE USE

You must not intentionally use the Website to:

  • Commit fraud or other unlawful activity;

  • Introduce viruses, malware or malicious code;

  • Attempt unauthorised access to the Website, servers or systems;

  • Interfere with the operation or security of the Website;

  • Scrape or harvest information unlawfully;

  • Impersonate another person;

  • Infringe intellectual property rights;

  • Transmit unlawful or harmful material; or

  • Circumvent reasonable technical or security measures.

We may take reasonable action to protect our Website where these rules are breached.

26. INTELLECTUAL PROPERTY

Unless otherwise stated, intellectual property rights in the original content of our Website belong to Ettimus Loond or are used by us with appropriate permission.

This may include:

  • Brand names;

  • Logos;

  • Website design;

  • Original photographs;

  • Graphics;

  • Product presentation;

  • Written content; and

  • Other original materials.

You may use the Website for normal personal shopping and browsing purposes.

You may not reproduce, distribute, commercially exploit or falsely represent our protected material as your own without appropriate permission, except where permitted by law.

27. THIRD-PARTY INTELLECTUAL PROPERTY

Any third-party trade marks, brand names or other intellectual property displayed on our Website remain the property of their respective owners.

Nothing on the Website should be interpreted as granting rights to use third-party intellectual property except where expressly stated or legally permitted.

28. THIRD-PARTY SERVICES

Our Website may use services provided by third parties, including:

  • Payment processors;

  • Delivery providers;

  • Website hosting providers;

  • Analytics providers; and

  • Other technology or operational partners.

Use of some third-party services may also be subject to their own terms and privacy practices.

Our use of third parties does not remove responsibilities that applicable consumer law places on us.

29. THIRD-PARTY LINKS

Our Website may contain links to external websites.

We do not control third-party websites and are not responsible for their independent content, availability or practices merely because a link appears on our Website.

You should review the applicable terms and privacy policies when visiting third-party services.

Nothing in this provision excludes liability where the law does not permit exclusion.

30. REVIEWS AND USER CONTENT

If our Website allows you to submit reviews, photographs, comments or other content, you must ensure that your submission is lawful and genuinely reflects your experience where presented as a consumer review.

You must not knowingly submit:

  • Fake reviews;

  • Fraudulent content;

  • Defamatory material;

  • Illegal content;

  • Content infringing another person's rights; or

  • Misleading information.

We may moderate or remove content where reasonably necessary and lawful.

We will not knowingly commission, publish or manipulate fake consumer reviews in breach of applicable law.

31. WEBSITE AVAILABILITY

We aim to keep our Website available and functioning properly.

However, uninterrupted access cannot always be guaranteed.

The Website may occasionally be unavailable because of:

  • Maintenance;

  • Technical failures;

  • Security incidents;

  • Hosting problems; or

  • Circumstances outside our reasonable control.

Where appropriate, we will take reasonable steps to restore service.

32. CHANGES TO THE WEBSITE

We may update, improve or modify our Website from time to time.

This may include changing its design, features or technical operation.

Any changes affecting an existing consumer contract will remain subject to applicable law and the terms that formed part of that contract.

33. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

  • Changes to our business;

  • Changes to our Website;

  • Changes in technology;

  • Legal or regulatory requirements; or

  • Improvements to clarity and customer protection.

The version applicable to a particular purchase will generally be the version in force when the relevant contract was formed.

We will not retrospectively impose materially disadvantageous terms on an existing consumer contract where doing so would be unlawful or unfair.

34. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or restrict liability for:

  • Death or personal injury caused by negligence where liability cannot lawfully be excluded;

  • Fraud or fraudulent misrepresentation;

  • Breach of statutory consumer rights;

  • Goods that are not of satisfactory quality, fit for purpose or as described where those statutory obligations apply; or

  • Any other liability that cannot lawfully be excluded or restricted.

For consumers, we are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill, subject to applicable law.

We are not responsible for losses that were not reasonably foreseeable unless the law provides otherwise.

35. BUSINESS LOSSES

Our consumer Website is intended primarily for individuals purchasing products for personal purposes.

To the extent permitted by law, we are not responsible under a consumer contract for purely commercial losses such as loss of business, profits, revenue or commercial opportunity where the purchase was made wholly for personal purposes.

This provision does not exclude liability that cannot lawfully be excluded.

36. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for delay or failure caused solely by circumstances outside our reasonable control where the law permits.

Such circumstances may include serious transport disruption, natural disasters, government restrictions, widespread communications failures or similar exceptional events.

We will take reasonable steps to minimise disruption.

Your statutory rights, including rights that may arise from delayed delivery, remain unaffected.

37. PRIVACY AND DATA PROTECTION

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

Please review our Privacy Policy for information about how we collect, use, store and otherwise process personal data.

38. ELECTRONIC COMMUNICATIONS

When you use our Website, place an order or contact us electronically, communications between you and us may take place electronically.

Order confirmations, receipts, contractual information and other notices may be provided electronically where permitted by law.

You should retain relevant communications for your records.

39. COMPLAINTS

If you are dissatisfied with your order or our service, please contact us first so that we can attempt to resolve the issue.

Email: costumer@EttimusLoond.store

Please provide your order number and a clear description of the issue where possible.

Making a complaint to us does not remove any legal rights or remedies available to you.

40. SEVERABILITY

If any provision of these Terms is found by a court or competent authority to be unlawful, invalid or unenforceable, that provision will be treated accordingly without necessarily affecting the remaining provisions.

The remaining provisions will continue to apply to the extent legally possible.

41. NO WAIVER

If we do not immediately enforce a right under these Terms, this does not necessarily mean that we have waived that right.

Similarly, if we delay taking action in relation to a breach, we may still take appropriate action later, subject to applicable law.

42. THIRD-PARTY RIGHTS

Except where applicable law provides otherwise, a person who is not a party to the contract between you and us will not normally have rights to enforce its terms.

This does not affect any rights or remedies available independently under applicable law.

43. GOVERNING LAW

These Terms and contracts for purchases made through our Website are governed by the applicable laws of the United Kingdom, subject to mandatory consumer protections that apply to you.

Nothing in this provision deprives a consumer of mandatory protections provided by the law applicable to them.

44. JURISDICTION

Disputes relating to these Terms or purchases from us will be handled by courts having jurisdiction under applicable law.

If you are a consumer, nothing in these Terms is intended to unlawfully restrict your right to bring proceedings in a court available to you under mandatory consumer law.

45. CONSUMER STATUTORY RIGHTS

These Terms are intended to operate consistently with applicable UK consumer legislation.

Relevant legislation may include:

  • Consumer Rights Act 2015;

  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

  • Digital Markets, Competition and Consumers Act 2024;

  • Applicable electronic-commerce legislation;

  • Applicable data-protection and privacy legislation; and

  • Other consumer-protection legislation applicable to the transaction.

These laws may be amended or supplemented from time to time.

Nothing in these Terms excludes, restricts or overrides your mandatory statutory rights.

46. CONTACT INFORMATION

Questions about these Terms, your order or our Website can be sent to:

Ettimus Loond
Website: EttimusLoond.store
Email: costumer@EttimusLoond.store

When contacting us about an existing order, please include your order number where possible.

47. ENTIRE AGREEMENT

These Terms, together with the policies and information expressly incorporated into your purchase contract, constitute the applicable agreement between you and us concerning that transaction.

However, nothing in this provision excludes statements or information that applicable consumer law treats as binding contractual information.

Nothing in these Terms limits liability for fraud or fraudulent misrepresentation.

48. FINAL CONSUMER RIGHTS STATEMENT

Ettimus Loond is committed to treating customers fairly and transparently.

No provision of these Terms should be interpreted as removing a right that UK law gives you as a consumer.

Where these Terms conflict with a mandatory statutory consumer protection, the applicable statutory protection will prevail.

Your statutory rights are not affected.